À propos de notre processus de transport
Nous avons deux options de livraison internationale (Worldwide delivery).
1. Courrier aérien postal (traçable)
Délai de livraison: 15 – 30 jours ou plus. Applicable à tous les pays ayant des bureaux de poste.
2. Express (traçable)
Délai de livraison: 5 – 8 jours. Ce sera DHL, FEDEX, UPS ou EMS Express.
(Fret express standard included Countries, click here) , Not Applicable à tous les pays.
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À propos de Free Delivery
1. Certains articles marqués pour la livraison gratuite, tels que les chaussures de souris, les étuis de téléphone mobile, etc. Il sera envoyé par courrier recommandé par voie aérienne.
2. Les commandes de plus de 99 $seront livrées gratuitement par courrier express ou aérien de 7 jours, selon la politique d’importation, le réseau logistique et les frais du pays de destination.
Shipping Turnaround
La plupart des commandes sont envoyées par la poste dans un délai de 1 à 2 jours ouvrables. L’expédition sur mesure peut prendre jusqu’à 3 – 5 jours ouvrables.
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Le fret express standard du réseau comprend les pays suivants:
Allemagne, Australie, Autriche, Canada, Chine, Danemark, Finlande, France, Grèce, Hong Kong, Hongrie, République tchèque,
Islande, Inde, Indonésie, Irlande, Italie, Japon, Lituanie, Macao, Malaisie, Mexique, Norvège, Nouvelle – Zélande, Pays – Bas,
Philippines, Portugal, Roumanie, Singapour, Corée du Sud, Espagne, Suède, Suisse, Taiwan, Thaïlande,
États – Unis d & apos; Amérique
*Les coûts standard de livraison express indiqués sur le site Web sont appelés « livraison express ».
| Important Notice : |
| Vous recevrez email notificatioN lorsque l’état de la commande change. Si vous ne l’avez pas encore reçu, vérifiez votre boîte aux lettres pourriel. |
| On est là. shipping address Vous l’avez fourni. Nous n’assumerons aucune responsabilité si nous n’avons pas reçu les marchandises ou si nous n’avons pas été enlevés. Par conséquent, votre adresse et votre numéro de contact doivent être corrects. |
| About shipping time: Il s’agit du temps de transport des marchandises, à l’exclusion du temps de production, du temps d’emballage, du temps de dédouanement, etc. AToutes les commandes sont envoyées directement de Chine à votre adresse. |
Hi, I’m from Spain (Canary Islands) I would like to know the tracking number of my order #42685 and the shipping company. I did my order via express 7 days ago today. Thank you!
Hi Israel,
We have tried to ship it via DHL to your address. But your address is remote address to DHL dispatch.
So we need to take parcel back and change it to EMS, you can check it on the dashboard when login.
You also can check it here: http://parcelsapp.com/en/tracking/EB703925446CN
EMS is express delivery of the national post.
Ok ty Michael
Hi again, I am a bit disappointed. Yesterday in the tracking of my order said arrive 24th to 27th of October, and today, it says 21st to 27th of NOVEMBER. I did my order the 9th of October and I paid 21€ for the faster shipping what’s 7 work days. I want to know if that dates are a mistake.
Hi Israel,
I just view your order and tracking information. It’s delivered by EMS.
The order will be delivered by EMS if the shipping address is remote address to DHL.
For the delivery time, we put the estimate time, there will be normal delivery time for most of parcels.
But it may delay by below reason:
1, Customs checking – By China Customs or the destination customs.
2, Many parcels waiting for processing – In China or the destination sorting center.
That’s so sad… The shipping companies in Spain are so bad. Well, thank you anyways… Keep in contact.
Hi, I made contact with EMS, and they told me that I have to open an incidence with the sender, how can I do that with you guys?
I will contact our forwarder to check this and reply you via email.
Hey Michael, thank you, when will I be able to see updates from the tracking #?
Hi, we have replied you via email.
Any news? I leave for China early March.. was hoping to get this before I leave.
just sent you the tracking number EA912191253CN via email
Hello, I received an email from you guys letting me know my package was sent via DHL but the tracking number doesn’t work, do you have any actual updates?
My order is: #15349
Thanks for the help!
Hi,
As your shipping address is a remote address to DHL, we need to change ship method to EMS. So there is a delay for the shipping company change. You will see a new tracking number tomorrow.
I ordered from you guys 2 weeks ago. I confirmed the sample you sent me. Have not heard from anyone at all and have not been sent a tracking number. Paid good money for This i better get my shit
Hi Morgan,
We already sent the tracking number via email through our shop Dashboard automatically. If you registered a member on our site, you can login the dashboard to view your order status and the tracking number too.
Here is the tracking number we sent on 18th Feb via email, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LF004195130SG
Hi, I have a problem.
The product witch I ordered in EMS 7 days express was shipped on Jan. 24th is displayed by EMS tracking, but does not yet reach even Japan. I did it in EMS because I heard that Japan arrives in 5-8 days. What happens? Is it really shipped?
Hi, sorry for the late response due to our holidays here. I Just checked the parcel was returned by customs with this tracking number : EA911133886CN EMS. Now we are sending it to you now.
Hi. I would like to know which shipping company do you guys use if I select the « FREE Shipping on orders over $79 (2 weeks delivered world-wide) » option.
Is it a private company such as UPS, DHL, Fedex, EMS… or is it standard China Post / HongKong Post?
Thank you.
Hi,
Usually we use DHL, FedEx or EMS, it depends on where you are located.
Thanks for your reply. Can I ask the package to be sent by China Post / Honkong Post or other similar public shipping company even if I choose that « 2 weeks devlivered world-wide » option?
Hi RS,
Yes, we will follow your instruction. If you already placed an order, please tell me the order number ASAP.
Hi. I didn’t make the order yet, but I will type down in the order notes that I want that particular type of shipment . Thank you very much.
Yes, input the information into order notes on check out page
Hey there,
I got a problem, I cant track my order 9493 for a week now. Always get an error massage :/
Hi Dennis,
The parcel was shipped from Hong Kong Post to England. Now it’s on the way to UK. You will see the tracking details when it arrives at UK. You may see the tracking information soon.
I wanted to track the order 4906 but I can’t find a tracking number, as the only payment confirmation email I received was from paypal.
Hi Duncan, We already send you the tracking information via our shop Email system.
Thank you,
Priscilla